As employers consider their options for providing employees with truly effective mental health benefits, it’s crucial to select programs that bridge the gaps between the employee’s problem, the opportunity to deliver care and the ideal personalized solution. Unfortunately, the impersonal nature of digital-first mental health programs rewards the courage of taking that first step with a single-channel user experience that’s transactional and inflexible – like an assembly line.
Read MoreWhen it comes to evaluating employer-sponsored mental health programs, familiar metrics like engagement, utilization rate, program satisfaction and ROI are key elements of the decision calculus for employers and their advisors. While these measurements are certainly valuable, one vital piece of the puzzle is often overlooked – provider quality.
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