Dedicated counseling overview

Although the roots of employee assistance (EAP) services included worksite counseling to address occupational alcoholism in the 1930s, today's EAP models are typically delivered externally through a contracted network of independent clinicians. However, over the past decade, more employers are beginning to appreciate the value of a hybrid approach that combines both external and dedicated clinical resources as an avenue to improve access to care and lower the stigma associated with mental health treatment.

Dedicated counseling is just that — dedicated, at a client level, to provide culturally-relevant mental health care at the worksite, in a nearby clinic or in a virtual setting. Dedicated counseling improves access and extends the footprint of support by providing employers with the best of both worlds — the convenience and client-specific expertise of a counselor (or counselors) who are woven into the fabric of each employer, combined with the in-the-moment support, work-life resources, nationwide clinical network and technology suite delivered to all CuraLinc EAP clients.

Note: Dedicated counseling is not included as a default plan design element of every EAP model and is available to clients at an hourly rate.

Benefits of dedicated counseling

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  • Improved access to mental health care. Employees can schedule same-day sessions or even walk in for counseling at the worksite, in a clinical or in a virtual setting.

  • Higher engagement and utilization. Employees who use dedicated counseling typically aren’t the same employees who use standard elements of the EAP.

  • Culturally-competent support. CuraLinc partners with clients to hand-select counselors who meet the cultural needs and preferences of each employer’s unique population.

  • Inline scheduling. Employees can schedule care directly through their desktop or mobile platform.

  • Greater choice. In addition to CuraLinc’s industry-leading suite of care modalities, dedicated counseling is another valuable treatment option for employees who need support.

  • External integration. Dedicated counselors coordinate care and referrals with a client’s other health management programs and benefits.

  • Internal integration. Dedicated counselors are woven into the fiber of the client, at every level of the organization (employee, manager, HR, leadership-level)

Key features

  • Complete service administration

  • Global footprint (dedicated counseling available in over 200 countries and territories)

  • Flexible staffing options (clients may start with as little as eight hours per month per location)

  • Single data warehouse with integrated reporting

  • Web and mobile scheduler for each client

  • Organizational support (management consultations, crisis response services, RIF support, training and organizational development sessions)

  • Monthly operations meetings

  • Quarterly leadership meetings

For additional information regarding Dedicated Counseling, contact your CuraLinc representative or complete this form.