From dealing with angry customers to meeting strict deadlines to constant attention to detail, employees in the financial services industry are among the most stressed. Today, those working in banking and other financial institutions experience anxiety and tension at all-time high levels. These and other factors place financial service professionals at an elevated risk for burnout, which is linked to a variety of negative consequences, including:
Poor performance
Increased absenteeism
Errors and mistakes
Physical health concerns
Higher turnover
Common stressors
Dealing with challenging customers
M&A rumors
Regulatory concerns and security
High workloads and long hours
Emphasis on accuracy and details
Risk of robbery/crisis event
Specialized support and resources for financial services and banking organizations and employees
CuraLinc understand the challenges that employees of banking and other financial institutions face every day. Beyond the features and resources found in the Employee Assistance Program (EAP) model for clients in all industries, CuraLinc’s programs for financial clients deliver specialized support when the negative effects of stress impacts performance and productivity.
Same-day crisis response CuraLinc dispatches clinical resources within a matter of hours to support financial service professionals who are impacted by a robbery or other critical event.
Resilience training for bank tellers CuraLinc offers training, in the form of professional organizational development modules, on a variety of key topics including Resilience – all of which can be delivered in-person or via CuraLinc’s proprietary LMS.
Retail manager toolkit CuraLinc’s toolkit for retail managers in the financial services sector includes specialized educational resources, as well as personal coaching to deliver Mental Health First Aid.
EAP platform Financial service professionals can chat live with licensed mental health clinicians, schedule video counseling sessions and address stress, depression and anxiety through the program’s digital behavioral health platform.
Creative communication plan From custom mailers to direct email and text campaigns to tailored flyers, CuraLinc has the creativity and flexibility to engage financial service professionals at all levels.
Financial services and banking client outcomes
The International Journal of Scientific and Research Publications published a peer-reviewed study in 2024 based on the health and productivity outcomes of 11,895 CuraLinc EAP participants from 551 different employers in the financial industry. The results highlight the positive impact of CuraLinc’s counseling and mental health coaching services for employees in this industry.
82% of participants were no longer at risk for depression
76% of participants were no longer at risk for anxiety
67% of participants were no longer at risk for alcohol misuse
89% of participants no longer had a productivity problem
EAP participants restored 39 hours of productive time per month on average after treatment
For more information, or to review the entire study, visit EAPOutcomes.com.