Personalized care journey
More than ever, companies that provide mental health benefits must empower choice and preference from program participants — and embrace the opportunity to deliver care that is personally relevant and meaningful. For many participants, especially those connecting with the program for the first time, the idea of working with a counselor whose background seems drastically different from their own can deter them from ever getting started in the first place.
CuraLinc’s approach to aligning participants with the most appropriate care goes beyond standard criteria such as clinical specialty, location and treatment modality – it ensures providers also meet the individual’s cultural needs and preferences, including language, religion, race, age, gender, LGBTQ+ status and military service. By personalizing the care journey, CuraLinc can deliver more meaningful care and support — and, ultimately, maximize the likelihood of a positive outcome within the program.
Support for managers and supervisors
In addition to a personalized approach for program participants, it’s also important that consultation to managers and supervisors is delivered in a culturally competent manner.
Today’s front-line supervisors are responsible for ensuring the safety and productivity of a workforce that is more diverse than ever. While diversity is one of the greatest assets any organization can offer, it can also periodically pose challenges for managers when employees with very different backgrounds, experiences or viewpoints come together in a climate of social, political or civil unrest. Navigating these scenarios effectively can turn potential conflict into opportunities for greater respect, understanding and collaboration — which is why CuraLinc provides managers and supervisors with effective, culturally competent consultation and proven strategies for success.
Training and development
CuraLinc developed a robust catalog of onsite and virtual organizational development modules, support groups, debriefings and discussion groups for employees, managers and organizational leadership on a variety of timely topics related to diversity and social or political unrest. Seminars such as “Promoting Healthy Conversations About Race,” “Embracing Diversity” and “Leading During Times of Crisis” can help employees and managers develop and refine the “soft skills” that are often a critical but overlooked factor in a team’s success.